HELP DESK Entry Level (EL) Specialists

JOB DETAILS

Company	infoeweb inc.
Location	Chennai
Channel	Engineering
Date	Jul 30, 2008
Employment	Permanent
Salary	Negotiable
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JOB BODY

JOB CODE EXP_121
Please use job code while applying for job.

1. Associate's Degree in Computer or Information Science, AND one (1) year of satisfactory work experience on an IT Help Desk/User Support environment

2.    Bachelor of Science Degree in Computer or Information Science
3.    Demonstrated Help Desk Agent Certification/Training
4.    Demonstrated Customer Service Certification/Training
5.    Demonstrated experience with the HP Service Center software (formerly Peregrine Service Center)
6.    Demonstrated experience in meeting ambitious deadlines and delivering high-quality work on schedule
7.    Demonstrated experience working closely with business customers to develop user requirements
8.    Demonstrated leadership skills, communication, analytical and problem solving skills.
9.    A+ certification
10. MCP certification

11. Demonstrated ability to provide knowledge transfer
12. Demonstrated ability to work independently.

Consultant must possess an Associate's Degree in Computer or Information Science OR one (1) year of satisfactory work experience on an IT Help Desk/User Support environment.

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