Your duty:
To provide a quality, first time fix solution for IT and Application incidents and requestsTo take ownership of the monitoring and management of these incidents and requests throughout their lifecycle and to ensure their timely completion in line with set SLA’sTo actively innovate and drive forward the success of the department whilst increasing the technical knowledge base
Demonstrable skills in:
NT4 client serverWindows 2000Exchange server 5.5 and 2000Internet/intranet technologiesInternet access and security productsClient-server architectureThin client architecture specifically Citrix XPSystem and newtwork management toolsMS Windows OS and Office productsIncident/Problem ManagementChange management issuesSystem and network managementBusiness continuityCompany internet and in-house systems.Experience and qualifications
3 years experience working in an IT support desk environment Experience of working to defined Service Level Agreements 3 years experience working on desktop configuration (laptop,PDA,etc) 3 years experience with backoffice server products At least 2 years experience with Windows 2000 in an enterprise environment At least 2 years experience of Citrix Metaframe XP Experience of managing complex multi-disciplinary projects Understanding of ITIL process The desire and ability to deliver world class service
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