Level 2 Netbackup Resource
JOB DETAILS
| Company | ||
| Location | Bangalore | |
| Channel | Admin/Networking | |
| Date | Oct 27, 2009 | |
| Employment | Permanent | |
| Salary | Salary will not be a constraint for the right candidate |
|
| Tagged as | ||
JOB BODY
We are looking for Senior Level Netbackup resources who are able to travel and work in Bangalore for a 6 weeks period (longer if willing). Please see the details below:
Role description:
• The Level 2 Operations function is the Primary contact point for level 2 Storage service and support activities
• The function provides 24 x7 coverage, with 2 shifts running from India
• On-site attendance is required to work 1 of the 2 India Shifts
• The role has customer engagement. Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone.
Primary Responsibilities:
• Backup Shift members are responsible for monitoring and completion of all incoming backup and restore incident and service request workload to the required SLAs
• Attendance on technical bridges with technology teams to drive resolution of incidents
• Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
• Data recovery from backups as escalated from level 1 and customers
• Maintain operational support documentation
• Perform scheduled housekeeping activities
• Make on-going improvements to event monitoring in agreement with level 3 teams
• Ensure environmental testing and SABRE tests are completed successfully as required
• Track and report service metrics as defined
Role description:
• The Level 2 Operations function is the Primary contact point for level 2 Storage service and support activities
• The function provides 24 x7 coverage, with 2 shifts running from India
• On-site attendance is required to work 1 of the 2 India Shifts
• The role has customer engagement. Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone.
Primary Responsibilities:
• Backup Shift members are responsible for monitoring and completion of all incoming backup and restore incident and service request workload to the required SLAs
• Attendance on technical bridges with technology teams to drive resolution of incidents
• Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
• Data recovery from backups as escalated from level 1 and customers
• Maintain operational support documentation
• Perform scheduled housekeeping activities
• Make on-going improvements to event monitoring in agreement with level 3 teams
• Ensure environmental testing and SABRE tests are completed successfully as required
• Track and report service metrics as defined
Skill summary:
• Knowledgeable in storage products – Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS)
• Intermediate knowledge of large scale Enterprise backup solutions
• Knowledgeable in Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX
• Intermediate knowledge of multiple major vendor platforms
• Intermediate business continuity/resiliency knowledge
• Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
• Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
• Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process.
• Ensures information controls, back-up and recovery strategies are in place across all environments.
• Must have a strong technology background to understand change requests and to recommend alternate solutions.
Specific Storage Administration Expertise:
• Typically 24 months+ experience in distributed storage environments.
OR
• 3 Year+ experience in an associated technology (Server, Networks)
• 24+ months experience with Netbackup v3-v6.5
• 24+ months problem resolution in large scale production environment
• 24+ months experience vendor management
• 24+ months experience in technical operations
• It Risk Management best practice experience
• Excellent customer service knowledge
• AIX/Solaris/HPUX & Windows Netbackup Media server problem management experience
• VCS Unix clustered Netbackup Master server problem management experience
• IBM automated tape library & STK silo problem management experience
Don't have an account yet?
Quick registration »
Instant news & job opportunities