Network Analyst

Network Analyst

Environment:

- 7x24 NOC

- High volume operations center

- 120 + managed enterprise WANs

- Application/server monitoring and management

- IDP monitoring and management

- team focused Environment

Responsibilities:

- Level 1-3 support, escalation of level 4

- Client notification of outage or threshold exceeded alarms

- trouble-shooting all WAN outages and performance issues

- taking end-user calls from entire client base

- configuring and implementing client security requests

- invoking client back up strategies

- accurate and detailed trouble ticketing

- take part in 7x24 shift rotation

- generating management reports for clients

- on site work as required

Knowledge, skills and experience required:

- minimum 2 years trouble shooting wide area networks (MPLS,frame relay, ISDN, lease line, TLS, xDSL, wireless, etc)

- CCNA minimum, CCNP preferred

- minimum 2 years configuring and trouble shooting IPSEC connections (L2L, RAS) utilizing different vendor equipment. (Cisco, Netscreen, Checkpoint,etc)

- Familiar with trouble shooting LAN issues and Microsoft OS

- familiar with trouble shooting LAN devices (hubs and switches)

- data scoping experience an asset

- experience in high volume network operations center an asset