Onsite - Opportunity for "VOIP Network Engineer" - Netherlands

Company
Location	Delhi
Channel	Admin/Networking
Date	Apr 23, 2010
Employment	Permanent
Salary	Negotiable - As per the norms
Tagged as

The VoIP Network Engineer is responsible for the design, setup, maintenance and support of the Irdeto voice and network infrastructure. On a daily basis, the individual works proactively, intelligently and according to best practice to offer enterprise services to the Irdeto business.

•Manage Irdeto’s IT voice and networking services (Cisco VoIP, Unity connection, CUMA, CUCIMOC, WAN, LAN) designing, implementing, maintaining and supporting the systems as required.

•Initiate, manage and successfully complete projects improving the current IT voice and networking services as necessary ensuring systems operate according to best practices and meet the business needs. When necessary with the support of the vendor.

•Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

•Installation of new Call Manager clusters for remote regions and on-going support of these systems after implementation.

•All responsibilities are performed according to set challenging monthly goals set by management, proactively ownership is required so that work is performed to set expectations.

•Develop documentation and reports pertaining to voice and networking infrastructure.

•Perform daily network maintenance, monitoring, log and system file generation.

•Provide orientation and training to end users and helpdesk for all modified and new systems.

•Periodically perform project work in place of or in addition to the ongoing operational tasks. 

•Perform other technical responsibilities as ‘backup’ to another individual who has primary responsibility for that platform/system/task.  Adequate knowledge of the platform/system/task must be acquired and kept current so the backup role can be performed at any time.

•Provide proactive knowledge transfer to other IT colleagues on an ongoing, adhoc basis; additionally, structured knowledge transfer as a result of training or specialist knowledge will periodically be required.

•Provide coaching, motivation and guidance to junior members of the team.

•Prepare and keep updated good quality English language documentation describing key processes and activities of this role.

•Continually improve own knowledge base and work performed as an individual.

•Demonstrate an excellent understanding of company and departmental goals and objectives and proactively participate in identification and implementation of solutions and process or other improvements to benefit the company or department.

•Expertise with VoIP Protocols (H.323, H.248, SIP, MGCP, SCCP) and signaling protocols (ISDN, CAS, Analog, T1/E1 PRI, E&M)

•Working experience with LAN and WAN installation, configuration, monitoring and troubleshooting of Cisco hardware.

•Knowledge of IP and data routing technologies/policies, routing, TCP/IP protocol, BGP, OSFP, and MPLS

•Capacity to meet challenging monthly goals

•Ability to conduct research into new technology, products, and issues as required.

•Excellent customer service skills

•Customer-friendly communication in all communication mediums (telephone, email, etc.) at all times. This includes being capable of presenting technical information in clear business language.

•Able to gather information, evaluate options and offer good solutions quickly, competently and patiently.

•Must demonstrate excellent quality, creative troubleshooting and problem resolution skills with keen attention to detail.

•Must be fluent in English, both verbal and written – other languages a plus

•Must be highly self-motivated and able to work collaboratively as a member of the IT team as well as independently

•Must be able to prioritize and execute quality work, remain calm and keep a professional demeanor even under aggressive deadlines or when the environment becomes fast-paced or intense

•Basic project management skills

 

•At least 7 years experience in IT; at least 5 years in a similar position (in a global enterprise).

•Proven experience in overseeing the design, implementation, and support of voice, networking, and related products in a global fast paced environment.

•5+ years of relevant working experience on Cisco networking technologies and Unified Communications Manager (version 5.0 or higher)