Technical Support Engineer
JOB DETAILS
| Company | jobfrontier | |
| Location | Chennai | |
| Channel | Admin/Networking | |
| Date | Jun 15, 2006 | |
| Employment | Permanent | |
| Salary | As per company norms. |
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| Tagged as | ||
JOB BODY
Provide high quality, real-time assistance to the operations team when faced with problems related to networking, operating systems, servers and desktop, which could have an impact on the productivity.
· Customer Service Orientation
· Familiar with hardware / software components and terminology
· Proficient in using Clarify or CRM tools
· Good oral and written communication skills
· Excellent presentation and layout skills
Technical Qualifications: MCSE (mandatory requirement), CCNA (optional requirement). A very good knowledge of windows platform, networking concepts and desktop management
Experience: Up to 2 years of experience in troubleshooting issues related to networking, servers and operating systems
Organization Structure: Report to the Shift Lead – Helpdesk Operations
· Customer Service Orientation
· Familiar with hardware / software components and terminology
· Proficient in using Clarify or CRM tools
· Good oral and written communication skills
· Excellent presentation and layout skills
Adaptability / Flexibility
Technical Qualifications: MCSE (mandatory requirement), CCNA (optional requirement). A very good knowledge of windows platform, networking concepts and desktop management
Experience: Up to 2 years of experience in troubleshooting issues related to networking, servers and operating systems
Organization Structure: Report to the Shift Lead – Helpdesk Operations
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Provide technical support to internal clients as per issues logged by the customer support team
Diagnose and resolve problems related to operating systems, hardware, servers and networking
Maintain SLAs in resolving technical issues and ensure customer satisfaction
Escalate problems appropriately as per the escalation matrix
Analyze queries relating to networking, operating systems, servers and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action
Document the issues such that a solution guide for best practices can be built.
Provide technical support to internal clients as per issues logged by the customer support team
Diagnose and resolve problems related to operating systems, hardware, servers and networking
Maintain SLAs in resolving technical issues and ensure customer satisfaction
Escalate problems appropriately as per the escalation matrix
Analyze queries relating to networking, operating systems, servers and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action
Document the issues such that a solution guide for best practices can be built.
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