Technical Support Engineers

JOB DETAILS

JOB BODY

One of our client, USA Based Fortune 500 Company in Bangalore is looking for J2EE Tech. Support  with 2+ Yrs Exp. for their esteemed Company. Please Send your updated resume in MS Word format if interested to contact@goldscapesolutions.com. This is for Permanent Position.

1. Senior Technical Support Manager

Will build and lead a team of Technical Support Engineers to provide remote 24x7 technical support for our product installations at client sites in USA, Europe and South Africa.

Mandatory: Significant prior experience in installing, configuring, troubleshooting and deploying applications in complex J2EE environments such as JBoss, Websphere and Weblogic.

Mandatory: Significant prior experience with in Solaris/Unix environments, including Unix shell scripts.

Mandatory: Significant prior experience providing first-level of troubleshooting in J2EE environments such as analysis of server/application logs, inspection of database tables.

Mandatory: Significant prior experience in managing/supporting large-scale software systems for multiple customers

Mandatory: Strong communications skills

Strongly preferred: Experience with J2EE in Wireless Telecom companies

Strongly preferred: Familiarity with trouble ticketing systems

Strongly preferred: Ability to implement processes and manage processes for issue tracking, resolution and communication.

2. Technical Support Engineers

Will be part of a Technical Support team responsible for providing 24x7 technical support for our product installations at client sites in USA, Europe and South Africa.

Mandatory: Good experience in installing, configuring, troubleshooting and deploying applications in complex J2EE environments such as JBoss, Websphere and Weblogic.

Strongly preferred: Experience in Solaris/Unix environments

Strongly preferred: J2EE and Solaris experience in Wireless Telecom companies