SOFTWARE RESUMES

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Career Objective :
To work in a dynamic technological landscape, to contribute to my employer’s interests and goals by leveraging my can-do attitude, education and past experience. Deliver to the best of my ability towards the growth and development of a progressive company. To explore my interpersonal and academic skills to pursue a challenging and rewarding career.
Professional Summary:
• 2 years in Call Center Operations (Inbound)
• 2 years as an Engineer for Ministry of Defence.
• 1 year in Electronic Company as a Network Engineer.
• Well versed in Quality Processes and Networking.
• Extremely efficient, hardworking, honest and adaptable.
• Ability to work as a team and individual.
• Energetic self motivated team player.
• Capable of learning fast and implementing the knowledge effectively.
• Expertise in customer oriented skills with Effective leadership and Motivational skills.
• Excellent written and verbal communication skills.
• Ability to guide and direct a team within changing environment.
• Knowledge of scheduling and time management.
• Familiar with all aspects of Call Center metrics. (Including training, maintaining Service Levels).
• Knowledge in staffing of agents and monitoring No-call no show (NCNS).
• Strong commitment to Customer Satisfaction and Quality Service.
Technical Skills:
• Email configuration.
• Troubleshooting pop ups, Spam, Spyware , Anti Virus and Parental control.
• Broadband and dial-up connections.
• General Internet-related enquiries.
• Computer networking, LAN, WAN, WAP, home networking.
• Knowledge on PDA’s

Professional Experience :
Name of the Organization : TANLA Solutions Pvt Ltd.
Job Responsibilities:
• Troubleshooting all technical and software solutions like installation of all Hardware Products like DSL/dial up modem, Micto Filters, Various types of Routers.UTP cable and the software and application like Microsoft Outlook.
• Helping the customer to configure and Install in Windows and Apple-Macintosh.
• Working with Radius authentication Protocol.
• Managing Mobizar which is one of the leading SMS aggregator across uk.
• Managing a team of 20 Team Mates concerning day-to-day operations and planning
• Motivate and facilitate team mates to achieve their set targets
• To be a single point of contact (SPOC) with the team and the senior management through effective communication on key deliverables and issues.
• Handle all the Escalations regarding the issues of the customers and agents.
• Responsible for meeting productivity of business with respect to Quality, Service Levels and Customer experience.
• People management, daily huddles at start of day, leave schedules & staff planning, and report generation & compliance adherence.
• Responsible for meeting productivity of business with respect to Quality, Service Levels and Customer experience.

Name of the Organization : “Knoah Solutions Ltd”
Our main client was EarthLink, in Atlanta [USA} one of the worlds largest Internet service provider in world for Broadband
EarthLink provides a variety of Internet connection types, including dial-up, DSL, satellite, and cable. EarthLink also offers a different types of Voice over Internet Protocol (VoIP) phone services. One type provides both DSL and home voice service which makes VOIP service practical for DSL users.
Nature of Work : Technical Support Officer (Inbound)
Job Responsibilities:
• Providing sound resolution to all the technical queries like set up, Installation, home networking for all the DSL connections.
• Providing technical support with regard to all the email applications, like Microsoft Outlook, EarthLink total access.
• Helping the customer to set up Spam blocker, Pop up blocker, Anti-Virus and Parental guidance.
• Helping the customer to configure and Install in Windows and Apple-Macintosh.
• Working with Radius authentication Protocol.
• Responsible for meeting productivity of business with respect to Quality, Service Levels and Customer experience.

Name of the Organization : Speck Systems Ltd
Speck Systems Ltd., an ISO 9001 Certified Company, is a Hyderabad based company (Andhra Pradesh, India). Which has two-core competence Digital Film Recorders & applications expertise in all segments of Geomatics (Map Digitization, Topology etc.)
Nature of Work : Engineer (Customer Support)

Job Responsibilities:
• System Engineer support to Digital Film Recorders of different Models/Configuration (1010C, 1040C, 1040C (M) & 1034C) supplied at various customer sites in North India.
• In-house Internet maintenance and computerization of office works (Admin, personal etc.)
• Configuration of peripherals like CD-Writers, Tape Drives, Map Scanner & Digitizers etc, are other aspects.
• Customer Support for all sites in Northern India including Documentation, Installation, Inspection, Maintenance, Site Conditions etc.

Name of the Organization : Sinclaire Infratech Ltd
Nature of Work : System Administrator
Job Responsibilities:
• Administering Novell 3.12v operating system.
• Administered Focus accounting package.
• Administered 23-systems/2-dot matrix printer/2-inkjet printer connected in star topologies using 2-hubs.Installed proxy to access internet connection specially for the management. Daily backups on tape drive/ r/w-Cd Rom.

Educational Qualification :
Completed Diploma in Electronics engineering, from Chandrapur Engineering College,
Technical Board of Mumbai