SOFTWARE RESUMES

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Around 5+ years experienced IT Professional out of which 4+ years SAS experienced professional modest, tenacious with an attitude for constant improvement in processes / projects for delivering quality through innovative thinking & thought leadership & aptitude for thriving in complex situations who enjoys working in a fast-paced, self-directed, diverse and customer service-oriented environment.

 SAS/Base, SAS /Macro, SAS /Stat in MS-Windows environment
 Participate in the analysis, design, development, testing and implementation of SAS Solutions i.e., systems analysis, design, development & maintenance
 Support the implementation of small to medium sized solutions,
 Investigate business solution, communicating changes to other staff and providing feedback to the development team.
 Help identify and analyse client’s business and functional requirements
 Assist project managers in compiling and keeping to project plans by providing relevant and timely information pertinent to project(s).
 Proactively identify potential issues, risks and/or subsequent business opportunities
 Work as a team member implementing successful solutions to specification and SAS standards with responsibilities range from production support to project implementation efforts.
 Provide input to relevant documentation (including legal and contractual) throughout the sales and/or project lifecycles.
 Good understanding of the current version of SAS technology and methodologies appropriate for core consulting
 Development of knowledge of solutions, technologies, methodologies and procedures and keep up to date with own area of speciality
 Served as a coach / mentor for about 4-6 member team
 Investigate and prepare data for downstream analysis by turning data into insights for presenting the findings and making recommendations to management team by turning data into insights
 Good at change management and coaching skills, technology implementations, strategy development

Work Experience
• Previously worked as an Independent Business Consultant
Qualification
• MBA (Marketing & Systems management) from Nagarjuna University
• B.Sc (Electronics Science) from Andhra University
• DOE (Dept of Electronics – Government of India) Certification – A Level


Achievements
• Nagarjuna University level rank holder in MBA
• Merit Scholarship for Post-Graduate Studies
• Received “Best Outgoing Student Award” from NNS Vidya College, Chirala
• Director’s Commendation Award on University level college Day
• NCC Naval Cadet - Officer Rank during Graduation - - Sri YN College, Narsapur
• College representative for \'Graduate student forum\' - Sri YN College, Narsapur
• Received “Best Student Award - Arts” from Joseph Sikile School, Narsapur



Project #5
Title : ICSR Metrics Reporting Project
Client : Pharma Company HQ in Switzerland
Technologies : Base SAS, SAS Macros, Unix
Role : Systems Analyst
Description:
This project is about drug development and its implications tested on a group of patients. As per CFR22PART11 Standards the drug is tested for compliance to medical authority rules & regulations. FDA / EMEA / WHO has laid down certain guidelines for drug development before it’s released into the market. So, using SAS we produce reports for the client so that it can be submitted to Health authorities for validation of their drug development programme.
Responsibilities:
• Generating reports Using Data step programming and Macros.
• Organize and analyze relevant data from multiple sources to identify trends, patterns, and exceptions and quickly develop hypotheses for further investigation and action
• Involved in “ Technical system design “
• Associated with developers in coding using SAS 8 version / Unix
• Liaison between System Engineers & onsite coordinator in catalyzing the process of extracting variables.
• Key-role as a “technical consultant” in coding support
• Test analyst in checking client’s specifications whether they are in adherence to quality specification of the client.
• Point-of-contact between the onsite project management team and the offshore development team in visualizing reports
• Mentoring the team and recommending short cuts in SAS coding
• Team player in catalyzing the process after thorough analysis of the process flow.


Project #4
Title : Data Analysis & Customer Information management system
Client : Banking major HQ in Mumbai, India
Technologies : Base SAS, SAS Macros
Role : Research Associate
Description:
This banking project is almost a market research / campaign insight related project which deals with different banking functions. The credit cards / debit cards of the bank are fast moving in the market. So, analysis is done on different aspects such as customer’s attitudes, values, preferences, spending patterns e.t.c using SAS.

Responsibilities:

• Generating reports Using Data step programming and Macros.
• Checking the SAS datasets for Monthly updations.
• Monitoring the log files for Weekly & Monthly data loads.
• Taking care of Performance issues
• Liaison between the technical team and onsite in elucidating “business requirements “.


Project #\\3
Title : Point Of Sale- Data Mart
Client : Retail major HQ in UK, USA
Technologies : Base SAS, SAS Macros
Role : Research Associate
Description:
This project is an online e-commerce project. The client is an apparel company which deals with “channel management” online. The project is regarding market research / campaign insight analysis. The customer’s attitudes, values, preferences, spending patterns e.t.c are analysed using SAS regarding market segmentation, product / brand management.
Responsibilities:
• Provide analytical support on various product strategies to ensure company goals are met.
• Extracted data from flat files.
• Performed Data Quality Checks using various Base SAS Procedures.
• Documentation of code and preparation of reports using SAS.
• Testing and debugging of code involving in all types of enhancements.



Project #2
Title : MIS
Client : Financial Services Company of UK
Technologies : Base SAS, SAS Macros
Role : Research Associate

Description:
This project is an online e-commerce project. The client is a financial services company that is very much into loans. The project is more about “campaign insight analysis“/ brand management.
Responsibilities:
• Developing and maintaining programs in reporting project
• Designed, developed and implemented a reconciliation system for monitoring the data feed from an external call center
• Provided help Desk and on-call support from three legacy systems, making use of postcode validation and client matching techniques
• Provide analytical support on various product strategies to ensure company goals are met.
• Extracted data from flat files.


Project #1
Title : Customer service
Client : Telecom Company UK
Technologies : Base SAS, SAS Macros
Role : Customer service Associate
Responsibilities:
• Provide analytical support on various issues regarding customer relationship management
• Involved in an in-bound customer contact center (voice/non-voice based)
• Experience ins offshore key business processes
• Interacting/working with International customers and multi-geography teams
• Managed a team of about 5-10 in training & development / recruitment process
• Demonstrated ability to handle clients abroad
• Involved with the team & lead the team in internal process improvement / product development