 JOB DESCRIPTION:Job Code Info_161 Please use job code while applying for job. Number of Position:-SIX
1. Associate’s Degree in Computer or Information Science, AND one (1) year of satisfactory work experience on an IT Help Desk/User Support environment.
2. Bachelor of Science Degree in Computer or Information Services.
3. Demonstrated Help Desk Agent Certification/Training.
4. Demonstrated Customer Service Certification/Training.
5. Demonstrated experience with the HP Service Center software (formerly Peregrine Service Center.
6. Demonstrated experience in meeting ambitious deadlines and delivering high-quality work on schedule
7. Demonstrated experience working closely with business customers to develop user requirements.
8. Demonstrated leadership skills, communication, analytical and problem solving skills.
9. A+ certification.
10. MCP certification.
11. Demonstrate ability to provide knowledge transfer.
12. Demonstrated ability to work independently.
POSITION REQUIREMENTS:
Candidates must meet at a minimum, the requirements of the OGS contract for HELP DESK Entry Level (EL) Specialist(s).
Candidate must possess an Associate’s Degree in Computer or Information Science AND/OR one (1) year of satisfactory work experience on an IT Help Desk/User Support environment.
SALARY & BENEFITS: Salary: Negotiable
Benefits: The most basic plan that all employees are offered includes Health and Dental Plans, and Vacation time where applicable. Other benefits can be added depending on project duration.
CONTACT: Sue jobs  infoeweb.com www.infoeweb.com 518-435-9500 518-459-4141
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